Performance Management and Difficult Conversations

Performance Management and Difficult Conversations

Turn underperformance into action- confidently and legally.

Turn underperformance into action- confidently and legally.

Without the right skills and legal knowledge, too many managers avoid these conversation altogether, hoping the problem resolves itself. It rarely does.

Avoiding underperformance doesn’t make it go away. It erodes team morale, breeds resentment, and leaves organisations exposed when the situation eventually escalates to termination-without the documentation or process to back it up.

1/2 - 1 DAY WORKSHOP

LEADERS

LIVE, INTERACTIVE

MAX 25 PER SESSION

CUSTOMISED CONTENT

1/2 - 1 DAY WORKSHOP

LEADERS and MANAGERS

LIVE AND INTERACTIVE

CUSTOMISED CONTENT

MAX 25 PER SESSION

Overview

In an engaging, content rich, practical workshop, managers and supervisors will learn the process for performance managing staff in relation to the legal framework as well as the skills required to have the conversations. There is the option to include corporate theatre in the afternoon to allow participants to practice the content learnt in the morning.

This workshop is designed and customised to suit the specific circumstances of each organisation. It provides training, resources and support for managers who are responsible for staff who are performing under agreed standards.

We also have the Giving and Receiving Feedback Workshop that works as a great refresher to this course.

Overview
In an engaging, content rich, practical workshop, managers and supervisors will learn the process for performance managing staff in relation to the legal framework as well as the skills required to have the conversations. There is the option to include corporate theatre in the afternoon to allow participants to practice the content learnt in the morning.

This workshop is designed and customised to suit the specific circumstances of each organisation. It provides training, resources and support for managers who are responsible for staff who are performing under agreed standards.

We also have the Giving and Receiving Feedback Workshop that works as a great refresher to this course

Overview

In an engaging, content rich, practical workshop, managers and supervisors will learn the process for performance managing staff in relation to the legal framework as well as the skills required to have the conversations. There is the option to include corporate theatre in the afternoon to allow participants to practice the content learnt in the morning.

Why Performance Management Issues Occur

When performance isn’t managed, it rarely improves simply because a manager hopes it will. When concerns aren’t address early, managers can find themselves dealing with a much bigger problem later.

Common Challenges include:

01

Avoiding Difficult Conversations

Managers delay raising concerns because they don't know how the employee will respond.

02

Inconsistent Management

Different employees are managed differently, creating confusion and potential fairness concerns.

03

Unclear Expectations

Employees may not understand exactly what is expected of them or what needs to change.

04

Poor Documentation

Important conversations, examples and agreed actions aren't recorded clearly.

Why Performance Management Issues Occur

Underperformance rarely improves simply because a manager hopes it will.

When concerns aren’t addressed early, managers can find themselves dealing with a much bigger problem later.

Common challenges include:

01

Avoiding Difficult Conversations

Managers delay raising concerns because they don't know how the employee will respond.

02

Inconsistent Management

Different employees are managed differently, creating confusion and potential fairness concerns.

03

Unclear Expectations

Employees may not understand exactly what is expected of them or what needs to change.

04

Poor Documentation

Important conversations, examples and agreed actions aren't recorded clearly.

Why performance management issues occur

Underperformance rarely improves simply because a manager hopes it will.

When concerns aren’t addressed early, managers can find themselves dealing with a much bigger problem later.

Common challenges include:

01

Avoiding Difficult Conversations

Managers delay raising concerns because they don't know how the employee will respond.

02

Inconsistent Management

Different employees are managed differently, creating confusion and potential fairness concerns.

03

Unclear Expectations

Employees may not understand exactly what is expected of them or what needs to change.

04

Poor Documentation

Important conversations, examples and agreed actions aren't recorded clearly.

Our solution:

Practical Performance Management Training

This interactive workshop gives managers a structured approach to addressing performance concerns.

Using realistic workplace scenarios, facilitated discussion and optional interactive theatre, participants explore:

What underperformance is — and what it isn't

Identifying the difference between performance and conduct issues

Setting clear performance expectations

Giving effective feedback

Preparing for difficult conversations

Responding when an employee disagrees

Keeping appropriate records

Understanding procedural fairness

What Participants Leave with:

Greater Confidence

Understanding what good conduct looks like.

Better Decisions

Practical tools for navigating workplace dilemmas.

Consistent Standards

Clear expectations across teams

Improved Accountability

Greater ownership of workplace behaviour.

Our solution:

Practical Performance Management Training

This interactive workshop gives managers a structured approach to addressing performance concerns.

Using realistic workplace scenarios, facilitated discussion and optional interactive theatre, participants explore:

What underperformance is — and what it isn't

Identifying the difference between performance and conduct issues

Setting clear performance expectations

Giving effective feedback

Preparing for difficult conversations

Responding when an employee disagrees

Keeping appropriate records

Understanding procedural fairness

What Participants Leave with:

Greater Confidence

Understanding what good conduct looks like.

Better Decisions

Practical tools for navigating workplace dilemmas.

Consistent Standards

Clear expectations across teams.

Improved Accountability

Greater ownership of workplace behaviour.

Our solution:

Practical Performance Maagement Training

This interactive workshop gives managers a structured approach to addressing performance concerns.

Using realistic workplace scenarios, facilitated discussion and optional interactive theatre, participants explore:

What underperformance is — and what it isn't

Identifying the difference between performance and conduct issues

Setting clear performance expectations

Giving effective feedback

Preparing for difficult conversations

Responding when an employee disagrees

Keeping appropriate records

What Participants Leave with:

Greater Confidence

Understanding what good conduct looks like.

Better Decisions

Practical tools for navigating workplace dilemmas.

Consistent Standards

Clear expectations across teams.

Improved Accountability

Greater ownership of workplace behaviour.

Our solution:

Practical Performance Management Training

This interactive workshop gives managers a structured approach to addressing performance concerns.

Using realistic workplace scenarios, facilitated discussion and optional interactive theatre, participants explore:

What underperformance is — and what it isn't

Identifying the difference between performance and conduct issues

Setting clear performance expectations

Giving effective feedback

Preparing for difficult conversations

Responding when an employee disagrees

Keeping appropriate records

Understanding procedural fairness

What Participants Leave with:

Greater Confidence

Understanding what good conduct looks like.

Better Decisions

Practical tools for navigating workplace dilemmas.

Consistent Standards

Clear expectations across teams.

Improved Accountability

Greater ownership of workplace behaviour.

The EEO Specialists approach and the power of Interactive Theatre

Traditional training often focuses on reading policies. People rarely change behaviour because they read a document.

Our interactive theatre approach helps participants:

Experience Real Situations

Scenarios mirror actual workplace challenges.

Discuss Complex Issues

Safe facilitated conversations.

Practise Decision-Making

Participants explore options and consequences.

Build Behaviour Change

Learning becomes memorable and actionable.

Participants Trained

0

Ecourses Complete

0

Why our approach works and the power of interactive theatre.

Traditional code of conduct training often focuses on reading policies. People rarely change behaviour because they read a document.

Our interactive theatre approach helps participants:

Experience Real Situations

Scenarios mirror actual workplace challenges.

Discuss Complex Issues

Safe facilitated conversations.

Practise Decision-Making

Participants explore options and consequences.

Build Behaviour Change

Learning becomes memorable and actionable.

Participants Trained

0

Ecourses Complete

0

What is underperformance management?

Underperformance management is the process of identifying performance concerns, communicating expectations, providing appropriate support and giving an employee a reasonable opportunity to improve.

Does the workshop cover performance improvement plans?

Yes. Participants explore how to establish clear expectations, identify measurable improvement requirements and monitor progress appropriately.

Is this suitable for new managers?

Yes. It is particularly useful for managers who have responsibility for people but have not received practical training in managing performance.

Can the workshop be customised?

Yes. Content can be customised to your organisation’s policies, procedures, workplace environment and the types of performance issues managers are most likely to encounter

How long is the workshop?

The workshop can be tailored to suit your organisation’s needs and available training time. We can work with you to determine the most appropriate format based on your learning objectives, audience and the level of practical application required. Generally we allow 3-3.5 hours as a minimum session.

What industries is this suitable for?

The workshop can be tailored for organisations of different sizes and across a range of industries, including government, local government, not-for-profit organisations and private employers