Grievance Officer Report Writing Workshop

The purpose of Grievance Officer Report Writing Workshop is to provide participants with the ability to create a report for their decision maker in relation to a formal investigation.

Participants will learn the following-

• What to say in a letter to the complainant, respondent and witnesses at the beginning and end of the process and how to deliver that information – useful templates
• What information to put into the report and what to leave out – not everything you collect during the investigation is relevant evidence, learn was is and isn’t
• How to compile the file that contains all the evidence – in any one investigation you may have multiple witnesses, emails, text messages and other evidence – how do you arrange this is a coherent, easy to access manner?
• How to layout the actual report you are going to write – the order of it, how much information do you put in?
• How to summarise the different evidence from the witnesses for each allegation – your job is to provide the decision maker with a succinct overview of all of the evidence and to outline when it conflicts and when it is consistent.
• How to state the law and then the relevant facts so that the decision maker can make his/her decision – you will be given an easy to use template to take away