Contact Officer Workshops- Safe to talk to. Skilled to help. Clear on what to do.
Contact Officers provide a listening ear, information and support to colleagues who may be experiencing unlawful workplace behaviours. If you are often the go to person for a quiet chat, you may be the ideal person for this role. If you are in HR, then creating a Contact Officer role is a tangible way to demonstrate your organisation’s commitment to employee wellbeing.
We offer this workshop as an in-house workshop or twice a year as a public workshop
Contact Officer In-house Workshop
This 1-day workshop empowers participants with the knowledge and skills to assist colleagues who may be experiencing workplace harassment, bullying, or discrimination. They will learn how to support others with appropriate information, referrals and advice through the process.
Contact Officer Public Workshop
| Date | November 17, 2026 |
| Venue | Online |
| Cost | $650+gst per person (includes training manual) |
Participants need to bring notepaper, pen and a copy of their grievance management policy and procedure and EEO, anti-bullying policy and procedure.
Who is this course for?
Since the role of a Contact Officer involves having well developed communication and interpersonal skills, it is appropriate to select people who are well liked and respected in the workplace. The Contact Officer must be good at managing their own and other people’s emotions in difficult situations. However, a Contact Officer is not a mediator and it is not their job to investigate complaints or resolve issues. For this reason, anyone in a position of authority or HR is not suitable as their duty of care requirements could conflict with the confidential non-resolution role of a Contact Officer.
Course Description
This course provides participants with the knowledge and practical skills to support, inform, refer and communicate effectively with a person who has a workplace issue. It includes valuable information related to current legislation regarding discrimination, sexual harassment and bullying in the workplace and how to manage complaints.
Learning outcomes
- Practical understanding of what workplace discrimination, harassment and bullying could look like and how it impacts behaviours at work.
- The complaint handling process and how to explain it clearly to other employees.
- Responsibilities and liabilities of a Contact Officer.
- Understanding of workplace behaviour related risk and liability for both your employer and the individual.
- Ability to support and refer a person when they come to you with an issue
- Skills to identify when a matter needs to be referred to HR, employee assistance program, or another person/body.
- Better communication skills.
You will also get
- Useful checklists for having a conversation.
- A resource book.
- Experience of role playing as a Contact Officer.
- Ability to know how to listen, provide relevant information, generate possible options and refer to others when necessary.
- Ongoing support via our EEO Compliance Hub which includes a range of valuable resources.
What people say about this course
For a virtual training course this was one of the most engaging and interesting courses I have ever participated in! It provided the perfect balance between learning foundations of a Contact Officer, absorbing the content, practicing the skills learnt, and gave me the confidence to use this in real life situations. Highly recommended.
The content was thorough and informative, an excellent mix of process, policy, emotional intelligence with science behind our brain chemistry. All valuable to know for my role as a Contact Officer.
The workshop provided practical toolkits and real life examples that can be immediately applied in the workplace. The resources shared were designed to be actionable and ready for use the very next day, empowering participants to effectively support their teams.
Franca is an engaging facilitator. I’ve never listened to Policy & Procedure that felt like 3 Hrs was 5 minutes before. I’m eager to learn more.
Franca is par excellence. The program was well presented. I didn’t feel sleepy throughout.
Employee Workshops
Manager Workshops
Interactive Theatre
Public Courses
November 17th 2026.
Day 1: March 31st. Day 2: April 8th
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