Contact Officer Workshops - Safe to talk to. Skilled to help. Clear on what to do.
When someone has a workplace issue, they don’t always go to HR. They go to someone they trust. A Contact Officer is that person — a safe, confidential first point of contact who can listen, inform and refer without the pressure of having to fix it.
Without trained Contact Officers in place, staff with workplace issues have nowhere informal to turn. Problems go unspoken, escalate unnecessarily, or land with people who aren’t equipped — or appropriately positioned — to handle them.
Contact Officers provide a listening ear, information and support to colleagues who may be experiencing unlawful workplace behaviours. If you are often the go to person for a quiet chat, you may be the ideal person for this role. If you are in HR, then creating a Contact Officer role is a tangible way to demonstrate your organisation’s commitment to employee wellbeing.
We offer this workshop in an in-house setting and twice a year as a public workshop.
Contact Officer In-house Workshop
This 1-day workshop empowers participants with the knowledge and skills to assist colleagues who may be experiencing workplace harassment, bullying, or discrimination. They will learn how to support others with appropriate information, referrals and advice through the process.
Contact Officer Public Workshop
| Date | November 17th, 2026 |
| Venue | Online |
| Cost | $650+gst per person (includes training manual) |
Participants need to bring notepaper, pen and a copy of their grievance management policy and procedure and EEO, anti-bullying policy and procedure.
What does a Contact Officer do?
The Workplace Contact Officer provides employees with confidential information, options and clarification about their organisation’s policies and the options available in relation to workplace issues.
Content
The purpose of this training program is to provide participants with the knowledge and practical skills to support, inform, refer and communicate effectively with a person who has a workplace issue.
Participants learning outcomes:
- What is harassment (sexual), discrimination and bullying- the legal definition and case examples
- The assessment of complaints as informal or formal and what this means in terms of generating options
- Effective questioning techniques and improved Communication Skills
- What type of notes to write
- What confidentiality looks like
- How to remain impartial and unbiased in your role as a contact officer
- Ability to identify when a matter needs to be referred to Human Resources, EAP, or another person/body.
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