Contact & Grievance Officers
Contact Officer – Video 1 – What the role of a Contact Officer is
What you can and can’t do as a Contact Officer.
Contact Officer – Video 2 – Informal vs formal
The 6 questions to assess the most suitable option for the complainant/organisation to take.
Contact Officer – Video 3 – What is the best option?
Narrowing down to one or two of the “best” options.
Contact Officer – Video 4 – I’ve Noticed Script
A script the complainant can use if they decide to approach the respondent.
Contact Officer – Video 5 – Structure of a conversation with a Complainant
Covering off the information necessary at the beginning, middle and end of the conversation with the complainant.
Contact officer – Video 6 – Speaking with the Respondent
Your role is to be available to speak to the respondent also.
Contact Officer – Video 7 – Natural Justice
The 4 over-arching principles of natural justice.
Workplace Contact and Grievance Officers
What is the difference between a workplace Contact Officer and a workplace Grievance Officer? Listen to Franca explain it here.
Grievance Officer vs an Investigator
What is the role of a grievance officer vs an investigator?