Client Reviews
Employee Workshops
“Franca was highly engaging and able to deliver what can often be described as fairly dry/boring content in a really fun and informative way.”
Megs was super fun and presented the course so smoothly and with great skill for engaging the audience.
Meagan was extremely engaging, interactive, very informative and made the session really fun and enjoyable. Kept me engaged the entire time!
Very informative, engaging, and really outlined just how many behaviours are perceived as common but are actually forms of bullying and harassment.
Franca was exceptional at facilitating the workshop. She made the session very informative, engaging and at times funny. I would highly recommend!
The way Meagan presented was easy, non-judgemental and engaging, considering the material that was covered.
Charlotte is a very proficient presenter. Bringing in personal examples as well as examples of law. Very engaging.
Excellent workshop, facilitator and actors were highly engaging and the content was tailored and applicable to our organisation.
Excellent facilitation style, very interactive and unique. As a former trainer, I found it excellent & refreshing. It really embraces adult learning.
Really interesting way to approach what could be quite a dry or confronting topic. Good that there was no role playing by us as participants – so it was safe.
The program was entertaining, informative & challenging. You truly made us engage w/the situation.
Very well delivered, interesting, fun, informative, easy to understand, real life examples.
Very good. The use of actors rather than a video example was very effective in engaging the team for contribution.
Fabulous, really well done – great research beforehand, great understanding of EO’s particular workplace – do more of this for EO staff.
Very interesting and well presented. The use of actors was great – really got the point across. Extremely useful.
Code of Conduct Workshop
Very well structured.
Thanks Franca, always informative and entertaining.
Well presented & relevant
The encouragement to speak out and interact with other departments was valuable
Great, training is so interactive & encourages people to work outside usual work groups.
Very well presented. Made it interesting and easy to understand.
Manager Workshops
“Franca was an amazing facilitator, very normal and made the attendees feel comfortable with asking questions and seeking further feedback. Very engaging workshop with a lot of exceptional information… I didn’t lose track of time or concentration!”
Charlotte maintained a good pace during the day and there was a good mix of interaction, activities, sitting down and standing up.
This is outstanding training, we obtained great understanding and helpful tools in dealing with workplace behaviour.
I have attended a number of similar sessions in the past and this one was by far and away the best! Quite often at these types of sessions you are bombarded with higher level info/concepts that can be quite ‘dry’ and therefore go out of your head pretty quickly. The information at this session and the way it was presented, ensure it was engaging, practically useful and could be retained. Franca is a brilliant facilitator.
Franca kept the group engaged throughout this workshop with a good mix of practical and written information.
An exceptional workshop given how dry the content could be. You made it interactive, engaging and relatable.
Fabulous presentation – enjoyable & engaging with content relevant to current workplace issues. Interactive, useful.
After today I better understand how to manage workplace issues and also understand my obligations as a manager.
I did similar training several years ago but the difference in relevance, delivery, knowledge and course material is positively staggering. Everyone should do this course.
Informative and eye opening. Good to know where the line is and the consequences of crossing it.
This course has opened my eyes to what could cause an issue within the workplace not just DVG but anywhere.
Today gave me a better insight as to what the law describes reasonable behaviour.
It was good and informative. Maybe all staff should attend this course to make sure everyone is on the same page on these issues.
Great insight into the legal framework and the responsibilities of Managers/Supervisors in the workplace, and specifically inappropriate behaviours in the workplace.
Very helpful, easy to understand.Practical exercises helpful.Enthusiastic presenter – easy to listen to – engaging.
Grievance Officer Workshop
The training is very engaging. What can be a complicated topic is broken down, so is easily understood.
Franca is an excellent presenter – very engaging and knowledgeable. She encourages participation in a warm and welcoming way. Very approachable and great content.
Invaluable insights and engrossing training. Highly recommended!
Franca is very knowledgeable and her legal background adds another level to her ability to convey her expertise. She is very relatable, engaging and easy to listen to.
For myself with no qualifications/actual experience with dealing with grievances, I found this program to be very informative and Franca was so supportive the whole way through. I would definitely do it again.
Very helpful to be able to reflect back on the role play to know what worked, what didn’t, what was remembered to include and what was missed.
The course was a fit for purpose course which provided a good overview of the role of a GRO and share of best practices. The practical examples, role play, models shared were very helpful. Franca is very knowledgeable & engaging.
The training was thorough, informative, insightful and enjoyable.
I highly recommend this course to managers not just Grievance Officers so they have some practical solutions to issues & how to solve them before they become biggies.
I have really enjoyed today. I have gained a huge amount of knowledge and would love to learn more.
Thorough, clear examples given, made learning easy.
The program is informative and comprehensive.
Excellent program to learn and practice grievance management. Role-play on both investigator/complaint is very useful.
Very useful and insightful, however, a lot to take in. It would be good to check in again in 6 months to refresh.
Excellent practice. Enjoyed the hands-on. Great info.
Contact Officer Workshop
For a virtual training course this was one of the most engaging and interesting courses I have ever participated in! It provided the perfect balance between learning foundations of a Contact Officer, absorbing the content, practicing the skills learnt, and gave me the confidence to use this in real life situations. Highly recommended.
The content was thorough and informative, an excellent mix of process, policy, emotional intelligence with science behind our brain chemistry. All valuable to know for my role as a Contact Officer.
The workshop provided practical toolkits and real life examples that can be immediately applied in the workplace. The resources shared were designed to be actionable and ready for use the very next day, empowering participants to effectively support their teams.
Franca is an engaging facilitator. I’ve never listened to Policy & Procedure that felt like 3 Hrs was 5 minutes before. I’m eager to learn more.
Franca is par excellence. The program was well presented. I didn’t feel sleepy throughout.
Very enjoyable, informative and useful. A great course which provides some amazing tools for a role as a contact officer and personally too! I love working with the examples/templates, scripts and checklists.
Funny, very enthusiastic, helpful. Steps and process on how to be a contact officer was good.
Franca was knowledgeable and an engaging presenter. She responded well to the group and made the course very interesting and enjoyable.
Seamlessly facilitated course – Franca is a very inspiring facilitator – incredibly knowledgeable & down to earth.
Absolutely brilliant. Should be mandatory for every staff member. Most informative PD course I have done in 8 yrs. Very relevant to the workplace.
Your passionate approach & in-depth knowledge has gone a long way towards clarifying my own understanding of how to work towards providing a safe & cohesive workplace”.
Extremely engaging, entertaining and educational. It provided practical support for me to support others.
Engaging & informative. Kept the interest levels up with variety & humour. Manual very organised & user friendly.
To the point, clear concise material. Entertaining & energetic facilitator.
Great life tool & new way to challenge a conversation.
Employee Workshops
Manager Workshops
Interactive Theatre
Public Courses
November 17th 2026.
Day 1: March 31st. Day 2: April 8th
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